faq

Web Registration uses both JavaScript and Cookies, both of which must be supported by and enabled by your browser. If your browser is out of date, you can update it for free at Clemson's on-campus download site for faculty/staff/students. If you need additional help setting up things at home, contact the Help Desk via telephone at 656.3494, or email to consult@clemson.edu.

Q: When I try to login it says "Login Not Successful". What's going on?

You may have entered the wrong userid or password. If you are unsure of your userid and/or password, or need help changing your password, contact the Help Desk via telephone at 656.3494, or email to consult@clemson.edu. Clemson has implemented a unified user authentication system. This system ties together userids and passwords for the Novell network, email, and the mainframe system. When you change your password for one system, you have changed if for all three. Web Registration requires that the password be at least 5 characters, but not more than eight characters in length.

Q: How do I change my password?

Authenticated users can change their password at DCIT's Password Change Utility page. Please note that you may be required to wait five to ten minutes before successfully logging into SISweb or WebRegistration as an interval of time is needed for that information to become available to the mainframe.

Q: How do I logout of the system?

When you successfully login to WebRegistration with your Novell userid and password, the Web browser is said to be authenticated. This authentication is used to access information and provide access to WebRegistration, MyCLE, and Blackboard. Closing all your Web browser windows will kill your authentication. The WebRegistration system also provides links to kill your authentication without closing the browser window.

Q: When is registration available on the Web?

WebRegistration is typically available 22 hours each day. The application is unavailable from 4:00 A.M. to 6:00 A.M. daily--times may vary slightly. The availability of registration for each term is regulated by the Registrar's Office. The registration phase-in times for all students are available on the Registration Portal. See Phase-In times.

In addition, an individual's ability to register may be blocked with a registration message. Call the office number in the registration message to have the block explained. Action may be required on your part before the block can be cleared.

Using the Web Registration System
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Q: How do I distinguish Maymester and other special courses?

Clemson uses a section numbering convention that designates special courses. Section numbers 150 through 199 indicate Maymester. Section numbers 400 through 499 indicate off campus courses. The WebRegistration system uses these section numbers to append course information to the course title. See the standard section numbers as prescribed by the Registrar's Office.

Q: How do I determine my exam schedule once I have registered for classes?

You can log into SISweb and request your Exam Schedule. SIS will default to the current term. If you want to see your anticipated exam schedule for a future term, please see Exam Schedule.

Q: How can I register to audit a course?

Complete an audit enrollment form in the Registrar's Office, 102 Sikes Hall. Do not use WebRegistration or any other online registration system. You may sign up to audit beginning the first day of classes. Auditors are under no obligation to attend class and receive no credit. See Auditing Policy.

Q: I am only registered for one class but cannot drop it.

Dropping all your classes is equivalent to withdrawing from the university and, subsequently, a student's last class can not be dropped via the online registration system. Withdrawals are processed by the Office of Undergraduate Academic Services, E103 Martin Hall or Graduate Enrolled Student Services, 104D Sikes Hall.

Q: I need a class that is closed. Can you add me?

No. It is possible that course instructors or departmental Registration Coordinators may add you to a class, but the Web team--nor Registration Services staff--can do so. If the class is unavailable to you, please request seating in a class via "Request an Unavailable Course" in WebRegistration.

Q: When will my "Request (for) an Unavailable Course" be added to my schedule?

When you add a course to the Request Log, that course is NOT part of your schedule. A request is merely a petition for a seat. However, the hours you have requested count against the maximum hours for which you are permitted to register. Logging a request for a course does not mean that students are enrolled as others drop. Seating from the request log is at the discretion of each department. We suggest using WebRegistration periodically to check for open seats even while on the request log.

Q: What about my fees once I have registered for courses?

Log into SISweb and request your University Account Information. Your account information is term-based and is updated each time you request your account information. Account Information is not available until fees have been calculated for the term. See the Registration Portal for expected calculation dates in the "Payment Deadlines" information section. To prevent cancellation of your schedule, you must pay your fees in advance according to the university schedule. See "Payment Deadlines" for mailing address and contact information. Payments may also be made via credit card from SISweb. Non-refundable convenience fee applies.

Q: What is the last day a student may enroll for a term?

Please see the Academic Calendar

Graduation
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Q: Where do I purchase my cap and gown and invitations for graduation?

Caps and gowns, as well as invitations for graduation, are purchased at the University Bookstore, 656-2050.

Q:Where do I purchase my class ring?

Class rings may be purchased through the University Bookstore. Undergraduate students must have completed a minimum of 95 semester hours and graduate students must present their GS-4 form at the time the order is placed.

Q: What is the time, date and location of graduation?

Graduation ceremonies are three times a year. Times and dates change with each ceremony.Each graduation ceremony is held at Littlejohn Coliseum. For more information see the Graduation web site

Q: Where do we get applications for graduation?

Undergraduates apply for graduation online at www.clemson.edu/gradweb.

Q: Where do I purchase honor stoles?

Information about purchasing honor stoles is given through E-mail, campus cable tv and our student radio station. Please read E-mail for dates, location, time to purchase, and the cost of stoles. Stoles are purchased mid semester. Further information may be obtained from Jackie Swaney at 656-3471.

Scholarships, Fees, Benefits, Refunds & Residency
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Q: Where do I go to find out about scholarships?

The office of Student Financial Aid handles all scholarships, loans and grants. The Student Financial Aid office is located in G-01 Sikes Hall. For more information see Student Financial Aid web site. http://virtual.clemson.edu/groups/finaid/sfahome.htm

Q: Where do I go to pay my fees?

During late registration each fall and spring semester, fees are paid in the atrium of Brackett Hall. At all other times fee payments are made in the Bursar's Office in G-08 Sikes Hall (the bank); bill payment can be made with a credit card on SISweb.

Q: Where do I go to receive a refund?

Refunds are distributed through direct deposit or mailed to your home address. Please see Account Receivable's information on refunds.

Q: Who do I contact about veterans benefits?

Contact Jennifer Elliott in the Registrar's Office located in 102 Sikes Hall. 656-5280

Q: Where do I get in-state residency information?

In-state residency applications are located in Room G-01 Sikes Hall. For more information see Office of Residency Classification website http://www.clemson.edu/SCResident

Transcript Information
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Q: What is the cost of ordering a transcript?

The cost of ordering an official transcript is $10.00. This provides one copy of the official transcript. For more information please see: transcripts

Q: How long will it take for you to send my transcript?

Obtaining a copy of an official transcript is an overnight process. Usually by 11:00 a.m. the next business day the transcript will be available for pickup or mailing to the requested address. For more information please see: transcripts

Q: Can you fax my transcript?

The transcript office does not fax transcripts, but will accept faxed requests. For security purposes, transcripts are printed on special paper that scrambles text when faxed. For more information please see: transcripts

Q:How do I obtain a copy of an unofficial transcript?

Currently enrolled students can print unofficial transcripts from SISweb. Select "My Unofficial Transcript" from "My Academic Information". Graduates & former students must request an official transcript.

Transfer & Transient Student Information
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Q: What do I need to do to take a course at another school and receive credit for it at Clemson?

In order to take a course at another institution, prior approval has to be obtained. The form required for this approval is called Request for Approval of Work to be Taken Elsewhere. These forms are located in Enrolled Student Services, Room 104 Sikes Hall. Once the work has been completed, you must have a transcript sent to Clemson from that institution before credit is awarded.

Q: Where do I get an application to be a summer transient student at Clemson?

Summer transient applications are available from the Registrar's Office. For more information, pelase contact the Registrar's Office, 102 Sikes Hall, Clemson, SC 29634 or 864.656.2171 for further information. The application can also be obtained and printed from the transient Web page on this site.

Former Students Returning
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Q: Where do former students returning get applications for re-admittance?

Applications for former undergraduate students returning are available in the Registrar's Office located in 102 Sikes Hall and 104D Sikes Hall for returning graduate students. The form may also be downloaded from the Registrar's student forms.

Q: Am I considered a Former Student if I've only been away from school for one semester?

A student that is not continuously enrolled, excluding summer sessions, must apply for re-admittance via the Application for Re-admittance. Please see Former Students Returning.

Name and Address Changes
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Q: Where do I go to change my name?

Name changes are processed by Registration Services located in E-205 Martin Hall. You will need to provide proper documentation such as a birth certificate, divorce decree, or marriage licsence. Acceptable documents are listed on the form.

Q: Where do I go to change my address?

Students can change their address on SISweb. Select "Update my Address" from "My Academic Information".

Q: How can I suppress my directory information?

Students may elect to suppress their directory information. Suppress forms are in Martin E205 and must be submitted each semester to keep information suppressed.

Degree Progress & Grades
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Q: Where do I go for an updated copy of my degree progress report?

The Degree Progress Office is located in E207 Martin Hall. For more information see: Degree Progress System

Q: Where can I find my grades online?"

Students can check their grades on SISweb immediately after instructors have submitted them.

Academic Probation, Renewal & Redemption
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Q: Where do I go to find out about academic probation?

Undergraduate Academic Services (E103 Martin Hall) provides assistance to students on academic probation. All questions concerning Academic probation should be directed to Julia Lusk at 864-656-3941.

Q: Who handles academic renewals?

All questions concerning academic renewals are directed to Julia Lusk, E103 Martin Hall.

Q: What is Clemson's Academic Redemption Policy?

The Academic Redemption Policy (ARP) allows a student to repeat up to ten hours of coursework (for students whose enrollment begins fall 2007 or after) in which a D or F was earned if he/she has sufficient W hours remaining. In all cases, the grade earned in the course used to redeem the earlier course will be used in computing the grade-point ratio. For more information see: ARP faq.

Miscellaneous
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Q: How do I get proof that I'm a full-time student?

Enrollment verifications for potential employers, insurance companies and student loans are handled by the Registrar's Office located in 102 Sikes Hall. As an alternative, you may use the "My Enrollment Certification" form located in SISweb under "General Information." Although this certification--provided via the Clearinghouse--is available for print immediately, it is not on official Clemson University letterhead.

Q: Where do I get a letter of good standing?

A letter of good standing can be obtained in Enrolled Student Services, Room 104 Sikes Hall. This is sometimes referred to as a transient letter.

Q: Whom do I contact about problems with my records?

Contact the office of Enrolled Student Services in 104 Sikes Hall or phone 864.656.2174.

Q: Where do I pick up catalogs for my department?

Catalogs are provided to the departments. Julie Pennebaker distributes the catalogs to the appropriate areas. She is located in E202 Martin Hall.

Q: Where do I go to withdraw from the university?

Undergraduates should go to E103 Martin Hall to withdraw from the university. Graduate Students should go to Room 104D Sikes Hall to withdraw from the university.